Technical Consultant – Patient Monitoring

Responsibilities

• Provide technical recommendations that best suit the environment based on customer requirements
• Support the transition from a break fix operating model to a customer solutions focused operating model
• Drive continuous improvement of implementation methodology and service offerings
• Actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources to include clinical, sales, and service partners
• Coordinate project resources and tasks, enabling team members to focus on customer deliverables
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes
• Adhere to established training, quality, and safety requirements
• Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments
• Provide a technical review of system configuration to ensure viability of system performance during implementations; diagnose and resolve electronic, networking, and mechanical problems
• Travel across the specified geography, which may require occasional overnight stays and travel by air and/or train.

Requirements

• 1+ year of professional working experience in the IT technologies or electronics industry, preferably in a field or hospital-based service environment
• Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred
• Network configuration and/or troubleshooting experience
• Cisco Certified Network Associate (CCNA) certification (or required to obtain within 12 months from beginning of employment)
• Bachelor’s degree in computer science, electronics, biomedical, or other related disciplines or equivalent combination of education and experience
• Must be able to successfully perform minimum physical, cognitive and environmental job requirements with or without accommodation for this Field Service position
• Must be able to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment
• Must be able to work flexible hours (based on business needs to include overtime, weekends, and on-call rotations)