Technical Consultant – Patient Monitoring

Responsibilities

• Deliver onsite and remote technical support, responding quickly to customer issues
• Ensure reliable system performance by diagnosing and resolving system and network issues
• Support the full lifecycle of complex patient monitoring and IT infrastructure solutions
• Apply understanding of customer environments to optimize system implementations
• Troubleshoot and resolve technical challenges using approved tools and methodologies
• Maintain accurate and detailed documentation of system configurations and support procedures
• Collaborate with cross-functional teams to deliver high-quality outcomes
• Continuously build technical expertise and contribute to knowledge sharing efforts

Requirements

• 2.5+ years of professional working experience in IT services or related technical environments
• Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred
• Foundational understanding of IT systems and networking concepts
• Technical troubleshooting skills
• Computer networking certification preferred (e.g. CompTIA Network+, CCNA)
• Associate degree in computer science, biomedical, engineering, or related field of study or equivalent combination of education and experience
• Bachelor's degree preferred
• Ability to travel for business (75% travel requirement)

Certifications & Qualifications

• CompTIA Network+
• CCNA