Technical Consultant – Patient Monitoring

• Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows.
• Ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches.
• Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing.
• Collaborate with cross‑functional teams including senior engineers, clinical partners, sales, and service teams to deliver high‑quality outcomes.
• Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues.
• Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures.
• Follow configuration management and version control practices to ensure consistency, knowledge sharing, and scalable support for future implementations.

Requirements

• 2.5+ years of professional working experience in IT services or related technical environments, preferably in a field or hospital‑based healthcare environment.
• Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
• Foundational understanding of IT systems, networking concepts, and technical troubleshooting.
• Computer networking certification preferred (e.g., CompTIA Network+, Cisco Certified Network Associate (CCNA), or equivalent/higher level certification).
• CCNA encouraged for career progression.
• Associate degree in computer science, biomedical, engineering, or related field of study, or equivalent combination of education and above listed experience. Bachelor’s degree preferred.
• Able to satisfactorily perform minimum Physical, Cognitive and Environmental requirements for this Field Service position.
• Must be able to travel for business (approximately 75%). This requires the ability to drive for 1-4 hours daily with occasional overnight stays and travel by air/train.
• Work flexible hours based on business needs including non‑standard work hours, overtime, weekends, and on‑call rotations.
• Wear all required personal protective equipment.

Certifications & Qualifications

• CompTIA Network+
• Cisco Certified Network Associate (CCNA)
• Computer networking certification