Technical Consultant – Patient Monitoring

Responsibilities

• Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows.
• Ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches.
• Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing.
• Troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies.
• Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures.
• Collaborate with cross‑functional teams including senior engineers, clinical partners, sales, and service teams to deliver high‑quality outcomes.

Requirements

• 2.5+ years of professional working experience in IT services or related technical environments.
• Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
• Foundational understanding of IT systems, networking concepts, and technical troubleshooting.
• Computer networking certification preferred (e.g. CompTIA Network+, Cisco Certified Network Associate (CCNA), or equivalent/higher level certification).
• Associate degree in computer science, biomedical, engineering, or related field of study, or equivalent combination of education and experience.
• Bachelor’s degree preferred.
• Must be able to travel for business, approximately 75% travel across the specified geography is required.
• Must be able to work flexible hours (based on business needs including non-standard work hours, overtime, weekends, and on‑call rotations).