Technical Consultant – Patient Monitoring

Responsibilities

• Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows.
• Ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches.
• Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing.
• Troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies.
• Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues.
• Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures.
• Collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes.

Requirements

• 2.5+ years of professional working experience in IT services or related technical environments, preferably in a field or hospital-based healthcare environment.
• Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
• Foundational understanding of IT systems, networking concepts, and technical troubleshooting; computer networking certification preferred (e.g. CompTIA Network+, Cisco Certified Network Associate (CCNA), or equivalent/higher level certification).
• Associate degree in computer science, biomedical, engineering, or related field of study, or equivalent combination of education and above listed experience; Bachelor’s degree preferred.
• Must be able to travel for business (approximately 75% travel across specified geography required).

Hard Skills

• System Performance Diagnosis
• Network Issue Resolution
• Application Troubleshooting
• Installation and Configuration
• Integration and Testing

Soft Skills

• Collaboration
• Communication

Certifications & Qualifications

• CompTIA Network+
• Cisco Certified Network Associate (CCNA)