Technical Client Services Associate | NYC Metropolitan Area

Technical Client Services Associate

NYC Metropolitan Area | 50–75% Local Travel

A high‑growth, innovation‑driven organization is building out its field‑facing talent and is seeking a top‑tier Technical Client Services Associate to take ownership of critical customer relationships and drive operational excellence in the field. This is not a routine service role. It’s a high‑impact, customer‑facing position for someone who thrives in dynamic environments, can operate autonomously, and brings both technical depth and a service mindset.

You’ll be embedded in customer operations, influencing outcomes, solving complex problems, and directly contributing to revenue through service, upgrades, and parts solutions.

Salary Range : $80,000.00 to $100,000.00

Responsibilities

• Lead on‑site engagements across warehouse and operational environments, diagnosing issues and driving immediate resolution
• Act as the face of technical expertise, advising stakeholders, influencing decisions, and elevating customer performance
• Identify and capture revenue opportunities through parts, upgrades, and service recommendations
• Deliver high‑quality training and ensure adoption of best practices across client teams
• Partner with internal engineering and support teams to influence product evolution based on real‑world insights

Qualifications

• Technical degree (mechanical, electrical, industrial) or equivalent experience
• 2+ years in technical field service, sales engineering, or equipment training
• Proven track record in field service, technical consulting, or sales engineering with measurable impact
• Strong mechanical and systems intuition, especially within industrial or battery‑powered equipment
• Commercial mindset with the ability to identify opportunities beyond break/fix work
• Confident communicator who can command a room and build trust quickly
• Highly independent operator who performs at a high level with minimal oversight