Seeking a full-time remote Technical Assistance Specialist 2, the candidate will manage Tier 3 technical support for agency applications, develop policies and procedures, and communicate changes to various stakeholders while ensuring user roles and implementation plans are effectively executed. Key responsibilities Provide Tier 3 technical support to end users of agency applications, including the Provider Enrollment Management System and Case Management system Develop and implement policies and procedures related to user access and technical assistance Communicate updates and changes to policies and procedures to Case Management Entities, community partners, and providers Required qualifications Five years of professional-level evaluative, analytical, and planning work experience Education in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science, or health, human, or social services, with degrees substituting for experience as specified Experience creating technical documentation, business process maps, and standard operating procedures Experience overseeing information systems development and managing small to mid-sized projects Experience working on steering committees and communicating effectively with diverse audiences
Technical Assistance Specialist 2 in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.