Providing remote application support, the full-time Technical Application Support Analyst will manage troubleshooting, maintenance, and operational support for enterprise business applications such as Microsoft Dynamics 365 and DocuSign CLM. Key responsibilities Provide Tier 2 and Tier 3 support for enterprise applications and resolve incidents and service requests Conduct root cause analysis for recurring issues and recommend long-term improvements Collaborate with technical teams and stakeholders to support upgrades, patches, and releases Required qualifications 3+ years of experience supporting enterprise applications in a managed services environment Strong analytical and troubleshooting skills for diagnosing technical issues Knowledge of ITIL processes, including Incident, Problem, and Change Management Experience with Microsoft Dynamics 365, DocuSign CLM, or Hyland OnBase Basic SQL experience for troubleshooting and reporting activities