To enhance IT service management processes, the full-time Technical Analyst, ITSM will manage the configuration management database (CMDB) and support ITSM initiatives while working remotely. Key responsibilities Manage and maintain the configuration management database (CMDB) to ensure accurate data representation Support ITSM processes by analyzing and improving service management workflows Collaborate with cross-functional teams to implement ITSM best practices and tools Required qualifications Bachelor's degree in Computer Science, Information Technology, or a related field Experience with ITSM tools and methodologies, particularly in CMDB management Strong understanding of ITIL framework and service management principles Proficiency in data analysis and reporting tools Ability to work independently in a remote environment
Technical Analyst, ITSM in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.