Technical Analyst IIThe Technical Analyst II is responsible for the operational stability, data integrity, and end-to-end reliability of multiple production platforms, including inspection capture, verification, delivery, auction integrations, and customer facing systems. This role performs proactive monitoring, rapid incident response, deep technical troubleshooting, and cross-team coordination to ensure uninterrupted workflows, regulatory compliance, and high customer satisfaction.Production Monitoring & Incident ResponsePerform daily, hourly, and two-hourly health checks across production systems, pipelines, scheduled jobs, and integrationsProactively identify and resolve stuck records, failed jobs, transmission errors, and processing delaysExecute manual remediation such as re-pushing records, retransmitting inspections, resetting statuses, and triggering retriesTriage system alerts and automated emails, distinguishing actionable incidents from non-impacting noiseProficient using ITSM platforms for ticketing, specifically Service NOW.Data Integrity & Workflow ReliabilityEnsure inspection, verification, and listing data progresses correctly through capture, validation, grading, delivery, and customer visibility stagesInvestigate and resolve VIN validation errors, decoding failures, location mismatches, duplicate records, and malformed payloadsValidate consistency of records across databases, admin tools, customer portals, and downstream delivery systemsMaintain accuracy of reference tables, override configurations, damage codes, inspection templates, and verification rulesProficient with SQL and using DB IDEs.Integrations, Deliveries & External SystemsMonitor and validate ETL pipelines, polling queues, batch jobs, and direct system integrationsEnsure successful delivery of inspection and verification outputs to OEMs, lenders, auctions, and external partnersTroubleshoot failures involving SFTP/FTP, AWS S3, ADS, batch files, status files, and customer-specific endpointsInvestigate missing, delayed, or duplicate deliveries and coordinate retransmission or escalation as neededCustomer, Partner & Internal SupportServe as an escalation point for customer, quality, inspector, dispatch, and auction-related issuesRespond to and manage production support tickets, documenting findings, remediation steps, and outcomesCoordinate with Engineering, Product, DevOps, and external partners on defects, enhancements, and systemic issuesSupport onboarding and operational setup for new customers, locations, integrations, and workflowsAccess Management & Operational ControlsProvision and deprovision user access across supported platforms in response to HR and business requestsPerform periodic access validation and support compliance driven access reviewsEnforce operational guardrails around inspection deletions, overrides, and exception handling in coordination with Product OwnersCompliance, Audit & DocumentationExecute and document SOC2-required operational checks, including delivery validation, mail confirmation, and transmission evidenceMaintain accurate operational documentation, reference sheets, flow diagrams, and troubleshooting guidesArchive deprecated documentation and ensure current procedures reflect production realityScope & ImpactOwns day-to-day production health across multiple mission-critical platformsActs as a technical authority for complex production issues and systemic failuresReduces customer impact through early detection, rapid remediation, and root-cause analysisEnsures compliance, audit readiness, and operational consistency across systemsTypical Characteristics (Expected for Role Scope)Works independently with minimal supervisionHandles cross-system incidents and ambiguous production issuesCollaborates with the team to drive efficiencyMentors junior analysts and helps standardize operational practicesIdentifies recurring issues and partners with Engineering to drive long-term fixes