Technical Analyst IThis position would need to be local to the Nashville area as one of the requirements will be to come into the office as needed for hands on testing. One day per week would be the standard but when we have large model changes and need testing, it could be 2-3 days a week for one month during the year.Job DescriptionThe Client Technologist provides tier 3 support for a large enterprise environment, encompassing a large remote user base, and has primary responsibility for client configuration, performance, testing, and security. Reviews and updates trouble tickets, which have been escalated to the Endpoint Management Group as well as Problem Management tasks. They create and disseminate technical knowledge via documentation to internal and external teammates.Essential Duties and ResponsibilitiesIn order of significance, list the essential functions and responsibilities of the position and the typical % of time spent performing them. List only duties with a 5% of Time allocation or greater. All other duties are accounted for in "Other Duties as Assigned" which must remain on all Job Descriptions.Hardware/Software testing 50%Develop and implement solutions to complex Village issues/challenges, including those which require extensive research, analysis, critical thinking, collaboration with other teams both internal and external to IT 20%Experienced and can provide subject matter expertise for endpoint and mobile devices to other teams both internal and external to IT 15%Ability to automate common procedures and maintain existing code encountered in system images or software installations 5%Provide technical mentoring, coaching and documentation (Training, Job aid, Knowledge base articles) to peers and partner organizations 5%Other duties as assigned 5%Specialized Experience, Education, Training, or QualificationsHigh school diploma or equivalent required. Preferred bachelor's degree in Computer Science or Information Systems, combination of education and progressively responsible work experience in related area may be substituted in lieu of degree. VBScript, Power Shell, or other scripting experience is preferred. Must have extensive knowledge and experience in Microsoft Windows 7/8.1/10 and 2008/2012 Server.
Experience creating and administrating Group Policies, using Active Directory, and computer account management.
Experience in administering Microsoft Office technologies.
Experience with Internet Explorer and other web browsers along with TCP/IP addressing. MCSE/MCTS/MCDST/MCITP Certification preferred, but not required.
Experience Active Directory and user account management.
Experience with Microsoft Development Toolkit. MAC OS X experience.