Key Responsibilities
- Manage technical clarification for customer inquiries in the form of quotes and orders to upgrade and convert machines and sub-units, as well as partial overhaul machines and new machines
- Quality inspection of kits and conversions and machines
- Support Account Administrators in Order Processing, Purchasing, Sales and Assembly as well as Körber Technologies concerning customer inquiries/orders requiring technical clarification to minimize the time in which customers receive a response and/or to ensure that orders are executed in a technically correct manner
- Ensure that all pertinent technical information on inquiries/orders clarification is kept on file in an orderly fashion to allow referencing
- Maintain and update history files for equipment installed at customer site
- Perform all other duties as assigned
Requirements
- Bachelor’s degree in mechanical engineering or a related technical field
- Equivalent work experience in a mechanical environment or industrial engineering environment may be considered
- Minimum of three (3) years of experience in a technical support, design, engineering role or prior experience with Körber Technologies products or similar machinery
- Proficient in English (oral and written)
- Proficiency in German is preferred due to the nature of technical documentation and communication with global teams
- Proficient in Microsoft Office Suite (Word, Excel)
- Experienced with SAP or similar ERP systems
- Strong analytical and problem-solving skills
- Able to interpret technical drawings, specifications and customer documentation in 2D and 3D
Core Competencies
Demonstrates expertise in technical support and engineering, with a strong focus on managing customer inquiries and ensuring accurate order processing. Proficient in interpreting technical documentation and utilizing ERP systems to enhance operational efficiency.
Hard Skills
- Technical Support
- Engineering
- Order Processing
- Quality Inspection
- Technical Documentation Interpretation
Soft Skills
- Problem-Solving
- Communication
Industry Keywords
- Mechanical Engineering
- Industrial Engineering
- Körber Technologies
- 2D And 3D Specifications
Tools & Technologies
- Microsoft Office Suite
- SAP
- ERP Systems