Technical Advisor

• Location 1104 Market Avenue,Odessa, TX, 79761,United States
• Employee Type FT Exempt
• Required Degree High school
• Travel 10%

Description

About UTEX Industries: UTEX Industries is a leading manufacturer of engineered sealing solutions serving the oil and gas, industrial, and petrochemical markets. With a legacy of innovation and operational excellence, we take pride in our people, our products, and our purpose. Join a team that values safety, integrity, and continuous improvement.

Position Summary: The Technical Advisor - Well Service Products role will be a customer-facing, technical problem-solving, and business-supporting position that directly impacts UTEX Well Service Product performance, customer satisfaction, and sales growth. This role will play a critical part in improving customer retention, reducing downtime, and ensuring product reliability, leading to increased trust in UTEX sealing solutions and contributing to sales growth.

The Technical Advisor - Well Service Products will serve as a key technical expert and customer liaison, ensuring optimal well service packing performance and longevity. This role involves on-site troubleshooting, performance optimization, and relationship management with well service and pressure pumping companies in the Permian Basin.

Customer Support & Relationship Management

• Act as the primary technical liaison between customers and UTEX, ensuring our well service products align with their operational needs.
• Build and maintain strong relationships with frac and well service companies to support fluid-end maintenance and replacement cycles.
• Provide hands-on training and guidance to customer field personnel on installation, maintenance, and failure prevention best practices for well service packing.

Fluid End Optimization & Technical Support

• Conduct on-site inspections and performance assessments of UTEX Well Service Products to maximize efficiency and minimize downtime.
• Diagnose common failure points (improper installation, inadequate lubrication, degradation) and recommend preventative maintenance solutions.
• Collaborate with maintenance teams to implement best practices for proper installation, lubrication, and sealing techniques, improving product longevity.
• Provide recommendations on packing materials, seals, and components best suited for specific applications and conditions.

Troubleshooting & Field Service

• Respond to urgent customer issues related to UTEX products and packing failures, minimizing operational disruptions.
• Perform on-site failure analysis, document findings, and recommend corrective actions.
• Work closely with customers to analyze well service packing performance data and identify efficiency improvements.
• Support sales teams by identifying customer needs and providing technical recommendations on sealing solutions and well service packing sets.
• Educate customers on the benefits of different materials, installation procedures, and UTEX-provided packing tools to extend well service packing (WSP) life.
• Gather market intelligence and provide feedback to engineering and product development teams to refine sealing solutions on an application basis.
• Document all service visits, training sessions, customer interactions, and technical recommendations in detailed reports for internal tracking and follow-up.
• Work closely with sales, R&D, and engineering teams to improve product designs based on field data collected.
• Stay updated on industry trends, competitor offerings, and new technologies in fluid end solutions.

Ideal Candidate Profile

• Strong technical expertise in well service packing, fluid ends, and packing lubrication systems.
• Experience in field-level operations, equipment field service, and maintenance in oilfield services.
• Ability to diagnose, troubleshoot, and optimize well service packing sets under extreme conditions.
• Excellent customer-facing and relationship management skills.
• Self-starter who can work independently in the field with minimal supervision.

Required Education and Experience

• 5+ years of experience in an oilfield services role, pressure pumping, well service operations, or fluid end maintenance.
• Hands-on knowledge of fluid ends, frac pumps, and high-pressure pumping systems.
• Proven experience troubleshooting, diagnosing failures, and optimizing theperformance of fluid ends.
• Strong ability to work independently in the field, managing service visits and customer interactions.

Preferred Experience

• Customer-facing experience (ex. technical sales, field service sales, or maintenance roles).
• Experience working with oilfield service companies, pressure pumping operations, or pump OEMs.
• Knowledge of pumping applications and their impact on fluid end performance.

Location: Permian Basin - Field-Based Role

Travel: Required within assigned service region and other basins on a case by case basis.

Why UTEX?

Wedon’tjust build products - we build careers.

• 401(k) with company match
• Paid time off and holiday pay
• Career development and training opportunities
• A company culture rooted in respect, innovation, and collaboration

Equal Opportunity Employer: UTEX Industries is an equal employment opportunity employer and shall make all employment-related decisions without regard to race, color, national origin, ancestry, religion, creed, age, sex, sexual orientation, marital status, military or veteran status, and/or any other status or condition protected by applicable federal, state, or local law.