Working remotely in a full-time capacity, the Technical Adoption Specialist will engage with sales, delivery, and operations teams to enhance customer experiences and drive adoption strategies for software subscriptions, focusing on Cisco Enterprise Security. Key responsibilities Conduct regular Adoption Reviews and drive technology Use Cases to ensure customer success and maximize software functionality Document workflows for provisioning and lifecycle management while identifying process improvement opportunities Engage account teams proactively for subscription renewals and develop plans to overcome barriers to customer adoption Required qualifications Bachelor's degree or equivalent experience and/or military experience 3 years of experience in Customer Service / Customer Success with significant customer-facing responsibilities Ability to perform IT financial modeling such as ROI and TCO estimation Comprehension of system and solution architectures is preferred Experience with Gainsight Customer Success Management Platform or equivalent CSMP/CRM is preferred