As a full-time Technical Adoption Manager, the candidate will drive customer success by leveraging VMware's technology to help enterprise clients achieve their business objectives, while working remotely and requiring a Top Secret security clearance with polygraph. Key responsibilities: Develop and execute joint Success Plans with customers to align technology adoption with business goals Provide technical guidance and best practices to optimize customer operations and drive product consumption Collaborate with cross-functional teams to ensure a seamless customer experience and present progress during Quarterly Business Reviews Required qualifications: Bachelor's degree preferred or equivalent experience 12+ years of relevant experience in customer-facing roles, such as Technical Account Manager or Solution Engineer Proven expertise with VMware's Multi-cloud products and enterprise-level virtualization Strong understanding of customer business objectives and the ability to map technology solutions accordingly Ability to communicate effectively with CxO level personnel and build long-term customer relationships