Technical Account Manager

Technical Account Manager

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.

About the Role

We are looking for a Technical Account Manager to manage and grow long-term relationships with key public sector and healthcare customers. This role focuses on executive stakeholder management, customer retention, and identifying cross-sell and upsell opportunities beyond the initial implementation.

What You'll Do

• Manage multiple strategic accounts with seven-figure annual contract values.
• Build strong relationships with executive sponsors and senior stakeholders.
• Develop multi-year account strategies focused on retention, satisfaction, and growth.
• Identify and close expansion opportunities within existing accounts.
• Partner with technical and implementation teams to understand customer needs and communicate platform value.
• Navigate complex technology environments involving data, integrations, analytics, AI/ML, and workflow solutions.
• Travel approximately 10–15% for customer meetings and onsite engagements.

What We're Looking For

• 7+ years of experience in technical account management, strategic account management, customer success, enterprise sales, or a similar role.
• Proven experience managing complex SaaS customers and multi-year relationships.
• Strong public sector experience, ideally with state-level organizations or public health agencies.
• HealthTech, healthcare, or Health & Human Services experience strongly preferred.
• Proven success growing existing customer relationships and generating new business.
• Strong executive communication and relationship management skills.
• Technical fluency with the ability to understand and communicate complex technology and data solutions.
• Comfortable working in a fast-paced, entrepreneurial environment with limited structure.
• Willingness to travel 10–15%.