Acting as a trusted technical advisor for assigned accounts, the full-time remote Technical Account Manager (UK) will provide proactive technical guidance, manage technical escalations, and collaborate with cross-functional teams to ensure customer success and satisfaction throughout the customer lifecycle. Key responsibilities Serve as the customer's long-term technical advocate, ensuring alignment with their business goals Conduct regular account reviews and roadmap sessions to communicate product updates and gather feedback Monitor account health and identify opportunities for upselling or expansion based on customer needs Required qualifications 3-5 years' experience in a customer-facing technical role Strong understanding of APIs, integrations, and security technologies (SSO, SCIM, SFTP) Ability to read logs and debug issues, translating technical problems into business impact Proficiency in AI tools and technologies to optimize customer workflows and improve operational efficiency Professional fluency in written and spoken English is required