This range is provided by Cypress HCM. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range
$45.00/hr - $49.00/hr
Direct message the job poster from Cypress HCM
Team: Customer Engineering US TAM Solutions
Key Responsibilities
- Manage technical escalations and provide clear action plans with status updates, actions, and ownership through resolution without supervision.
- Deliver proactive and preventive service deliverables and guide customers through complex environment changes.
- Demonstrate advanced troubleshooting skills, including simulating and replicating customer-reported issues.
- Orchestrate advanced solution integration with Adobe or third-party products from a technical account management perspective.
- Manage assigned accounts and assist team members with their accounts, ensuring effective communication of business impact to internal associates.
- Represent value realization in stakeholder meetings and quarterly business reviews, influencing team initiatives and processes.
- Contribute to product and operational best practices and lead large, complex, strategic accounts confidently.
- Collaborate with engineering teams to deliver enablement content and apply enterprise software project lifecycle phases, including design, implementation, testing, and release management.
- Research, enhance, develop, and apply knowledge while guiding others in the application of operating procedures.
- Contribute to team goals, mentor junior team members, and lead initiatives impacting immediate or extended teams.
- Provide advice, training, and support to junior team members and drive engagement with subject matter experts, product engineering, and management.
- Supervise activities of peers and team members with less tenure and act independently with entrepreneurial perspectives.
- Share knowledge across global teams, engineering, support, and other departments through forums, team meetings, and documentation.
Required Skills & Qualifications
- Advanced troubleshooting and problem-solving skills
- Excellent communication skills, including presentation, written, and verbal abilities
- Ability to manage complex accounts and deliver innovative solutions to customer requirements
- Strategic thinking and ability to influence client roadmaps and strategic visions
- Expertise in multiple Adobe solutions, with certifications in business practitioner roles
- Technical confidence and actionable knowledge of Adobe investments for a comprehensive view
- Collaboration skills to work effectively with engineering and other teams
- Strong research and knowledge dissemination capabilities
- Leadership and mentoring skills to support and guide junior team members
- Entrepreneurial mindset and ability to act independently on new assignments.
Education & Experience
- Bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, or a related discipline. Advanced certifications in Adobe solutions and business practitioner roles are also essential.
Compensation
- $49.87 per hour.