Technical Account Manager

Technical Account Manager

About the Role

We are looking for a Technical Account Manager to manage and grow long-term relationships with key public sector and healthcare customers. This role focuses on executive stakeholder management, customer retention, and identifying cross-sell and upsell opportunities beyond the initial implementation.

What You'll Do

• Manage multiple strategic accounts with seven-figure annual contract values.
• Build strong relationships with executive sponsors and senior stakeholders.
• Develop multi-year account strategies focused on retention, satisfaction, and growth.
• Identify and close expansion opportunities within existing accounts.
• Partner with technical and implementation teams to understand customer needs and communicate platform value.
• Navigate complex technology environments involving data, integrations, analytics, AI/ML, and workflow solutions.
• Travel approximately 10–15% for customer meetings and onsite engagements.

What We're Looking For

• 7+ years of experience in technical account management, strategic account management, customer success, enterprise sales, or a similar role.
• Proven experience managing complex SaaS customers and multi-year relationships.
• Strong public sector experience, ideally with state-level organizations or public health agencies.
• HealthTech, healthcare, or Health & Human Services experience strongly preferred.
• Proven success growing existing customer relationships and generating new business.
• Strong executive communication and relationship management skills.
• Technical fluency with the ability to understand and communicate complex technology and data solutions.
• Comfortable working in a fast-paced, entrepreneurial environment with limited structure.
• Willingness to travel 10–15%.