To support the technical success of strategic top-tier customers, the full-time Technical Account Manager will serve as the primary technical contact, ensuring optimal platform health and performance while managing escalations and driving continuous improvement in a remote environment. Key responsibilities Act as the dedicated technical point of contact for a portfolio of strategic top-tier customers, ensuring continuity from implementation to ongoing operations Continuously assess customer deployments to identify risks and provide strategic recommendations for platform improvements and optimizations Oversee technical support intake and manage escalations, coordinating responses with cross-functional teams to resolve critical issues Required qualifications Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations Proven ability to diagnose performance and scalability challenges in production environments Experience collaborating with Support, Product, Engineering, and Customer Success teams to solve customer challenges Hands-on exposure to Docker, Kubernetes, and operational considerations for scalable production systems
Technical Account Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.