Technical Account ManagerLocation: Ohio, United States (Remote / Field Based)Employment Type: Full-TimeThis position is 75% remote and all candidates must reside in Ohio, Michigan, Indiana or Kentucky. The hiring manager is open to candidates relocating to one of the residing states as well.Department: Technical Services – Packaging Inks Reports To: Regional ManagerWork Model: Remote / Field-Based with Work From Home Flexibility Travel Requirement: Up to 25% travel to customer sites and manufacturing facilitiesThe Technical Account Manager is a customer-facing technical expert responsible for supporting flexographic packaging accounts in a highly competitive ink market. This role partners closely with Sales to stabilize customer accounts, support retention, and resolve technical challenges related to ink performance and pressroom operations.
This position is not a quota-carrying sales role. Instead, the Technical Account Manager focuses on technical support, process optimization, troubleshooting, and customer relationship management across wide web flexographic and gravure printing operations. The ideal candidate combines deep technical knowledge of inks and printing processes with the ability to collaborate across sales, R&D, manufacturing, and regulatory teams to deliver tailored solutions for flexible packaging customers.Key ResponsibilitiesTechnical Customer SupportManage and lead technical service support for wide web flexographic and gravure customers.Ensure optimal performance of water-based and solvent-based ink product lines used in flexible packaging.Pressroom Troubleshooting & OptimizationConduct on-site troubleshooting, ink optimization, and product performance evaluations.Diagnose and resolve print defects, color issues, and process inefficiencies.Press Trials & Product ImplementationCoordinate and lead press trials, product introductions, and technical audits at customer facilities.Evaluate ink performance across different substrates, drying systems, and press conditions.Cross-Functional CollaborationWork closely with R&D, Sales, Manufacturing, and Regulatory teams to deliver customer-specific technical solutions.Support new product development and implementation initiatives.Customer Relationship ManagementBuild and maintain strong relationships with key technical and operational stakeholders at customer sites.Serve as the primary technical contact for assigned accounts.Technical Strategy & Account SupportDevelop technical service strategies that support customer retention, operational stability, and growth.Assist sales teams in strengthening technical credibility with customers.Documentation & ReportingMaintain detailed technical service reports, troubleshooting logs, and documentation.Provide insights to internal teams to support continuous improvement initiatives.Compliance & SafetyEnsure compliance with environmental, safety, and regulatory standards, including:VOC regulationsSolvent handling proceduresProduct stewardship requirements.EducationBachelor's degree preferred in one of the following:ChemistryPrinting TechnologyChemical EngineeringMaterials ScienceRelated technical fieldExperience5+ years of technical experience supporting flexographic and/or gravure printing operationsExperience working with water-based and solvent-based inks in flexible packaging environmentsProven ability to lead customer-facing technical engagementsExperience performing press trials, troubleshooting, and technical auditsStrong understanding of pressroom operations and printing workflowsExperience working across technical, sales, and manufacturing teamsTechnical Knowledge & SkillsWide web flexographic printing processesGravure printing technologiesInk and substrate interactionDrying systems and press optimizationColor matching and defect analysisSurface treatments and print adhesionFlexible packaging materials and coatingsPreferred SkillsExperience with color management systems (e.g., X-Rite)Understanding of lamination and coating processesKnowledge of post-print converting processesFamiliarity with VOC compliance and environmental regulationsExperience working in ink, coatings, or specialty chemical industriesLeadership & Professional AttributesBuilder mindset focused on continuous improvement and innovationAbility to stabilize technical operations while enabling growthStrong customer-facing communication skillsCollaborative approach to solving complex technical challengesAbility to work independently and manage prioritiesStrong organizational and documentation skillsIdeal Candidate ProfileThe ideal candidate is a hands-on technical professional with strong printing industry knowledge who thrives in customer-facing environments.
This individual is capable of independent problem-solving, technical leadership, and proactive customer support. Candidates should demonstrate:Strong technical understanding of flexographic packaging printingThe ability to resolve pressroom and ink performance issuesA proactive approach to customer success and account stabilityExperience collaborating across sales, technical, and manufacturing teams