Technical Account ManagerAbout JSat Automation At JSat Automation we believe that by providing our customers with the resources they need to overcome obstacles in their quest for scientific discovery and change, we can more broadly improve the daily lives of everyone in our world. It is our mission to provide our clients with a strategic, efficient cost-effective approach to implementation of their projects. Our goal is more than to just deliver a solution but to foster a long-term relationship as a technical partner and to invest in their continued success.
Our highly diverse and talented team of engineers, project managers and process specialists are encouraged to channel their passion, innovation, and leadership to help enable us to provide unique, superior turnkey solutions for our customers. We are dedicated to finding the best person for every role at JSat because the solutions and tools that we develop together will help revolutionize numerous industries. If you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch.
We'd love to have a chat to see what skills/experience you are able to bring to this team. Apply Today to find out how you can join JSAT Automation and make an impact.Job Summary The Technical Account Manager is responsible for developing and maintaining relationships with key accounts in the life sciences industry. This includes identifying and qualifying new opportunities, developing proposals, negotiating contracts, and closing deals.
The Technical Account Manager is also responsible for providing ongoing support to clients, including providing training, troubleshooting, and resolving issues.Job ResponsibilitiesDevelop and maintain relationships with key accounts in the life sciences industryIdentify and qualify new opportunitiesDevelop proposals and negotiate contract dealsProvide ongoing support to clients, including training, troubleshooting, and resolving issuesStay up-to-date on the latest trends in automation and the life sciences industryRepresent the company at industry events and conferencesWork with other departments within the company to ensure that clients' needs are metResponsible primarily for planning, coordinating, and executing company processes from the beginning to the endEffectively direct and deploy resources that support client and customer requirements for the delivery of servicesOversee administrative and operational processes that ensure the right engineers are available to successfully complete scheduled and specialty project requestsEnsure compliance with industry standards in cGMP environmentLead conversations with clients in the designing, development, installation and support of systems in respective field of interests (Automation, Validation, IT, etc.)Interact with client personnel to identify and analyze continuous improvement through system upgrades, studies, collaboration, etc.Maintain/develop strong relationships with stakeholders to facilitate successful collaborationsPrepare Risk Management Reports documenting system risks, applicable remediation/ risk reduction and critical controlsAttend any project specific meetings as assignedMaintain all required training to ensure job responsibilities can be performed dailyRequirements6 + years of direct life science industry experience3+ years of experience in sales, preferably in the life sciences industryAbility to travel as neededAbility to build and maintain relationships with key decision-makersExcellent client communication skillsClear, strategic thinker with vision, with the ability to execute on prioritiesAbility to work independently and as part of a teamMust have strong project management skills (Scheduling, Budgeting, & Resourcing)Experience managing proposal creation processesExcellent communication and interpersonal skillsExcellent verbal, written and presentation skillsAttention to detail, accuracy, and proactive relevance to company interestsExperienced in the application of engineering best practice, methodologies, tools, software, and principles in the advancement of process improvements and complex project executionSolid understanding of job financial reporting with ability to apply cost control measures for projectsExcellent analytical and organizational skillsExperience with automation, commissioning, qualification, or operations in a cGMP environmentKnowledge of current industry standards such as GAMP5 and ASTM E2500Experience in Computer System Validation (CSV) for manufacturing systemsStrong technical knowledge of automation systems ; Emerson DeltaV, Emerson Syncade, Rockwell, Ignition, and SepasoftProficient/ thorough knowledge of validation, manufacturing processes, quality systems, engineering design fundamentals, regulatory agency expectation and industry trendsTactical thinker with experience working with customers developing testing, validation and/or quality strategiesStrong technical writing, verbal communication, interpersonal and problem-solving skillsAbility to work independentlyStrong computer skills and familiarity with Microsoft office suite programsDemonstrate good record keeping practices and attention to detailExcellent collaboration and ability to communicate information to a varied audienceBachelor's degree in business, engineering, or a related field