Operate as a technical diagnostician embedded with customers, reading workflows and catching drift before escalation. Own technical health for accounts, connecting with Customer Success, Support, and Engineering. Build deep familiarity with each customer's implementation and roadmap. What you'll do: Serve as the persistent technical partner for strategic accounts in close alignment with the CSM. Diagnose and guide customers on best practices for workflow design and configuration hygiene. Coordinate technical response during active fraud attacks, keeping all teams aligned. What you'll bring: 5+ years in a technical, customer-facing role such as TAM or Solutions Engineering. Strong pattern recognition across APIs, webhooks, JSON, and data logs. Familiarity with machine learning concepts and experience running technical health reviews. Sift Sift is the AI-powered fraud platform securing digital trust for leading global businesses. The company serves more than 700 customers with a data network scoring 1 trillion events per year, fostering a diverse, equitable, and inclusive workplace. #J-18808-Ljbffr
Technical Account Manager (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and onsite.