Technical Account Manager (Fully Remote)

• Operate as a technical diagnostician embedded with customers, reading workflows and catching drift before escalation.
• Own technical health for accounts, connecting with Customer Success, Support, and Engineering.
• Build deep familiarity with each customer's implementation and roadmap.

What you'll do:

• Serve as the persistent technical partner for strategic accounts in close alignment with the CSM.
• Diagnose and guide customers on best practices for workflow design and configuration hygiene.
• Coordinate technical response during active fraud attacks, keeping all teams aligned.

What you'll bring:

• 5+ years in a technical, customer-facing role such as TAM or Solutions Engineering.
• Strong pattern recognition across APIs, webhooks, JSON, and data logs.
• Familiarity with machine learning concepts and experience running technical health reviews.

Sift

Sift is the AI-powered fraud platform securing digital trust for leading global businesses. The company serves more than 700 customers with a data network scoring 1 trillion events per year, fostering a diverse, equitable, and inclusive workplace.