Technical Account Manager, Deli Solutions
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Job Details
Department: Deli Operations
Reports To: Director of Deli Operations
Supervisory Responsibilities: None
Position Summary
Responsible for overseeing and managing the equipment health of an installation base, serving as the technical owner for application and technical opportunities within assigned accounts in a specific market vertical. Ensures alignment with customer goals to maximize performance and reliability of Weber Solutions.
Responsibilities
- Manage equipment health and overall plant performance related to equipment reliability and customer perception.
- Manage metrics such as Perfect Portion Rating, MRO%, and Digital Products for assigned accounts, engaging customers around performance opportunities.
- Coordinate with the SAM team on account priorities and activities.
- Identify and execute recipe and line optimization opportunities, as well as stockroom part audits.
- Follow up on in-field action items, collaborating with Aftermarket and Vertical Technical Leadership.
- Communicate value propositions and ROI with the assigned Aftermarket Specialist.
- Collaborate on technical training needs with the Vertical Service Manager and Academy Manager.
- Serve as the Vertical Applications SME for designated markets.
- Prepare and deliver in-house customer demonstrations as needed.
- Maintain customer communication regarding technical activities.
- Participate in the Centralized Logistics Council as required.
Tasks
- Manage targeted technical visits and validate scope for effectiveness.
- Perform post-visit customer follow-ups and log all activities.
- Prioritize and plan Equipment Health KPIs.
- Create action items from technical activities and execute optimization opportunities.
Goals
- Maintain >85% equipment in Green Status, 10% in Yellow, 5% in Red.
- Achieve defined MRO per account.
- Obtain 8+ PPR score across all accounts.
- Ensure 100% activity logging within 48 hours of customer visits.
Required Skills and Abilities
- Effective project and priority management.
- Strong customer service and interpersonal skills.
- Experience managing customer touchpoints and deliverables.
- Excellent communication skills, both written and verbal.
- Ability to follow instructions and present information effectively.
- Proficiency with MS Office and computers.
Education and Experience
- Associate degree or technical diploma in electrical/mechanical engineering or similar.
- Minimum 5 years installing and servicing food processing equipment.
- Experience in food processing plant operations or management.
- Willing to consider a combination of education and experience.
- Extensive business travel experience preferred.
Other Requirements
- Valid driver’s license and passport.
- Ability to travel frequently within North America and Germany.
Position Details
Type: Full-Time
Classification: Exempt
Travel: Frequent travel required
Additional Info
Maintain a positive, respectful work environment and strive to provide the Perfect Portion.
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