Leading a team of Technical Account Managers, the full-time Manager, Technical Account Management will oversee customer relationships, ensuring successful deployment and adoption of the Agentic Data Security platform while working remotely. Key responsibilities Hire, onboard, and develop Technical Account Managers, setting clear expectations and providing regular feedback Establish the TAM operating model, including account segmentation and metrics for success, while reporting on performance to leadership Act as the senior escalation point for critical customer issues, ensuring effective communication and resolution with engineering teams Required qualifications 3+ years of experience managing customer-facing technical teams, such as Technical Account Managers or Support Engineers 7+ years in customer-facing technical roles, with a proven track record in hiring and developing technical staff Hands-on experience with SaaS-based security and endpoint agent technologies, including troubleshooting and support Demonstrated ability to manage escalated technical customer issues and collaborate with engineering teams Practical knowledge of networking and security products, along with experience in enterprise network infrastructure management
Technical Account Management Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.