Jobtailor in Jersey City, NJ seeks a Customer Experience Manager to guarantee online technical assistance, coordinate information requests, and nurture customer relationships. You will promote a high level of customer satisfaction through prompt responses and effective issue resolution.
You will monitor weekly KPIs, organize shifts for maximum availability, and drive continuous improvements in processes and systems to meet customers’ needs. Training and CRM data accuracy are core priorities.
#J-18808-LjbffrTech Support Team Lead & Project Manager in jersey city at Unknown Company
This position is listed as full time and onsite.