Newegg is seeking a CS Technical Support Supervisor to lead our PC and technical support Specialists in Diamond Bar, CA, guiding day-to-day operations and customer experience across phone, chat, and callbacks.
You will supervise staffing, coaching, and performance reviews, owning KPIs like CSAT and AHT, while scaling capabilities such as on-site troubleshooting and AI-assisted QA to improve first-contact resolution.
#J-18808-LjbffrTech Support Supervisor — AI-Driven Onsite & Remote Troubleshooting in diamond bar at Unknown Company
This position is listed as full time and onsite.