TITLE: Tech SME - Telecom and Network Technician
LOCATION: Washington, DC/ Hybrid
Employment type: Contract w2/1099/C2C
MINIMUM EDUCATION: Bachelor’s degree in IT, related field, or equivalent experience.
REQUIRED EXPERIENCE: 10 years
INTERVIEWS: Either Webcam or In Person
Job Description:
The client seeks a Tech SME - Telecom and Network Technician.
Employment type: Contract w2/1099/C2C
Complete Description:
Duties and Responsibilities:
Kaseya Administration
· Utilize the Kaseya IT management platform for efficient endpoint monitoring.
· Configure and deploy Kaseya policies for endpoint devices, ensuring compliance with organizational IT standards.
· Monitor device health, apply updates, and address alerts generated by Kaseya.
· Troubleshoot and resolve Kaseya-related issues, escalating to the product owner when necessary.
Oomnitza Integrations Administration
· Manage integrations of Oomnitza with other IT systems (e.g., Kaseya, Intune, Absolute) to streamline asset tracking and reporting.
· Generate reports and dashboards on asset utilization, compliance, and lifecycle status for stakeholders.
Intune Backend Administration
· Administer and configure Microsoft Intune for endpoint management, ensuring proper device enrollment and compliance with company policies.
· Manage Intune policies for mobile device management (MDM) and mobile application management (MAM).
· Deploy and update apps, security settings, and configurations via Intune.
· Troubleshoot device enrollment issues and provide backend support for Intune-related problems.
· Implement secure device management practices, including encryption, remote wipe, and conditional access policies.
Technical Support
· Provide technical assistance to end-users, troubleshooting hardware and software issues across desktops, laptops, and mobile devices.
· Act as the primary point of contact for user support inquiries related to endpoint management, system access, and IT hardware.
· Resolve support tickets promptly and efficiently, escalating complex issues to the appropriate teams when necessary.
· Support device deployment, imaging, and configuration for new or existing users.
System Maintenance and Integration
· Assist with the maintenance and administration of IT systems, ensuring seamless integration between Kaseya, Oomnitza, Intune, and other tools.
· Monitor system performance, identify and resolve issues, and recommend improvements for reliability and scalability.
· Collaborate with IT teams to optimize workflows, reduce manual tasks, and improve overall system efficiency.
· Conduct periodic health checks and updates for IT systems and infrastructure.
Documentation and Reporting
· Maintain detailed documentation for Kaseya, Oomnitza, and Intune configurations, policies, and workflows.
· Document troubleshooting steps, resolutions, and system changes for future reference.
· Generate regular reports on IT asset usage, endpoint compliance, and system performance for IT management.
Skills:
· Proven experience as a Technical SME or similar role, with IT asset management and network support. Required 10 Years
· Extensive knowledge of IT asset management principles, including compliance, lifecycle management, and industry best practices as defined by IAITAM. Required
· Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights. Required
· Demonstrated leadership abilities, with a track record of successfully driving IT initiatives and projects. Required
· Bachelor’s degree in computer science, Information Technology, or a relevant field; equivalent work experience may be considered. Required
· Relevant certifications (e.g., IAITAM Certified Asset Management Professional, Microsoft Certified: Modern Desktop Administrator Associate). Highly desired
Flexible work from home options available.