Tech Service Representative

Technical Service RepresentativeLocation: Holley Tuning Group - Onsite, Sanford, FLEarn commission!This is a customer service-focused Technical Service Representative role, not an IT position. The primary responsibilities involve assisting dealers, distributors, and end-users with product inquiries, troubleshooting, and technical support, rather than performing internal IT functions.Duties/Responsibilities:Responds to end-user, dealer, and distributor inquiries regarding new and existing products (including features, pricing, common issues, etc)Provide support in troubleshooting and determining source of customer problems. Respond to customer issues in a timely and effective manner whether by telephone or email.Identify, research, and resolve customer issues using the Tech web, tech manuals, departmental training, or Apex.Interface with engineering and technical teams to determine long-term solutions to frequent technical problems using the bug tracker or email to alert team of new issuesMaintain thorough understanding of all products as well as automotive technology in generalComplete call logs, RMA's, and reports using Apex.Work with other teams within the company to ensure our customers experience unmatched service levelsConduct outbound calls or email with answers (RMA status, pricing, technical questions)Learn customer uses of various products and assist with verifying that their applications work as expectedQualifications/Required Experience:High School Diploma or equivalent requiredExcellent written and verbal communication skills.Ability to maintain concentration while on the phone for 6-8hrs per dayAvailability to work Monday through FridayStrong customer service skillsMust work as a CSR for at least 3 months or be certified in CSR requirements.One year of customer service/technical support experience preferredWorking knowledge of gas and diesel engines and automotive technology preferredHands-on experience with supported vehicles and/or performance products preferred.

Prior experience within the automotive industry a plusDemonstrate high level of dependabilityProficient with MS Excel, MS Word, MS Outlook and Internet. Computer literate with the ability to learn customer service software applicationsAbility to work in a team-oriented environment and learn new ideas/methods quicklyShould be familiar with basic vehicle functions. Automotive/truck enthusiast a plusWhy Holley Is a Great Place to WorkAt Holley, we're more than a performance parts company—we're a community of enthusiasts, innovators, and problem-solvers.

We offer a competitive benefits package and a culture that values both performance and people.Benefits:Competitive medical, dental, and vision coverage starting day one.401(k) with company matchPaid time off and 9 paid holidaysEmployee Assistance Program (EAP)Company-paid life and short-term disability insuranceEmployee discounts on Holley Performance Brands products, events, and partnershipsEducation Assistance programHolley is an Equal Opportunity Employer committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, or any other legally protected status.If you require assistance or accommodation due to a disability during the application process, please contact human resources.