Providing remote support for users across various platforms, the full-time Tech Customer Support Agent will manage incoming requests, troubleshoot issues, and collaborate with internal teams to ensure customer satisfaction. Key responsibilities Manage and troubleshoot user requests across Hack The Box platforms, reproducing user-reported issues Communicate with users in real-time via Intercom and Discord, updating stakeholders on complex issues Open internal JIRA tickets for relevant teams, documenting reproducible steps and evaluating issue impacts Required qualifications Familiarity with Hack The Box platforms and products Proficiency in developer tools and knowledge of Windows & Linux operating systems Previous experience in web application development Experience with scripting languages such as PowerShell, Bash, or Python is advantageous Ability to identify bugs and clearly describe technical issues