Team Supervisor (RN)The Team Supervisor plays a critical leadership role within the clinical team by directly overseeing the daily operations of an assigned primary care team. This position is responsible for managing the patient flow thru the pod, ensuring high quality/safe patient care, efficient and optimal staff performance, and high levels of patient satisfaction. The Team Supervisor serves as a first line supervisor for care team staff, providing guidance, training, performance feedback, and support to maintain a collaborative and patient focused environment.A. Pod Supervisor 50%Oversee day to day operations of the care team, maintaining an efficient and successful flowProvides direct backup to medical assistants, LPNs and RNsTroubleshoot issues that impact efficiency, patient satisfaction, or staff workflowAct as a liaison between providers, supervised care team staff, and other care team staff to facilitate communication and cross clinic collaboration and coordinationEncourage open communication and conflict resolutionServe as a point person in onbarding and training processes with new staff and studentsEnsure program compliance guidelines, contract/grant requirements and/or accreditation standards are met.Ensure program, and agency policies and procedures are being followed.Oversee and ensure accurate and timely documentation, data input and utilization of medical records systemsKeep immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problemsEnsure clinical quality standards are being met, while maintaining active quality improvement processes, and a focus on clinical quality and patient satisfactionEnsure a culture of safetyWorks with team as a working supervisor in the pod to ensure above goalsB.
Supervisory Responsibilities 45%Directly supervise medical assistantsCoordinate care team members schedules, breaks, and coverage to ensure appropriate staffing levelsConduct regular check-ins, performance evaluations, and coaching sessionsFoster a positive, respectful, and team-oriented culture within the care teamWork closely with other RiverStone Health staff and participate in team meetings to develop plans and ideas for program expansion, delivery and quality improvement initiativesRecruit, hire, orient, evaluate, counsel, coach and retain program staffNon-Essential Functions/Other duties as assigned ?5%Perform other duties as assigned in support of the RiverStone's mission and goals.Education and Experience:Minimum QualificationsAssociates Degree in nursingMinimum 3 years clinical experience in an outpatient care setting, preferably with a focus on primary careLeadership experienceAny combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.Preferred Qualifications:Experience working with underserved populationBachelor's in NursingExperience working in a customer service environmentRequired Certificates, Licenses, Registrations:MT Registered Nurse licensure in good standingBLS certificationKnowledge, Skills, and Abilities: (Examples include: 1) Computer literacy, including Excel, Outlook and Word. 2) Knowledge of modern office procedures, practices and equipment. 3) Ability to maintain a calm and positive demeanor during difficult client interactions. 4) Ability to display non-judgmental and empathetic listening skills.
5) High degree of detail-oriented level of skill. 6) Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality. 7) Ability to work collaboratively and maintain a positive work environment. 8) Ability to meet deadlines.)Computer literacy, including Excel, Outlook, Word and systems to maintain electronic medical recordsKnowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.Customer Service Excellence: (Provides Customer Service Excellence to RiverStone Health's customers, including patients, clients, family members, visitors, medical staff, and co-workers .)Doing things right the first timeMaking people feel welcomeShowing respect for each customerAnticipating customer needs and concernsKeeping customers informedHelping and going the extra mileResponding quicklyProtecting privacy and confidentialityDemonstrating proper telephone etiquetteTaking responsibility for handling complaintsBeing professionalTaking ownership of your attitude toward Service Excellence.Supervision: (List number of FTE, job titles & work units supervised.)1-7 FTEPhysical Demands and Working Conditions: (List the physical location(s), travel requirements and physical demands and conditions the employee is required to do while performing the essential functions of the job.)Work is mainly performed in a clinic setting.Standing, bending, sitting, lifting required.Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements.
Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.Freedom to Act & Decision Making: (Depth of control, supervision received, and the degree of judgement, initiative, and discretion exercised when performing the essential functions of the job.)Work is structured by public health regulations and established medical practices.Decisions directly affect the quality of services provided to the public.Supervised by Program Manager.Has someone readily available to ask questions if needed.Communications & Networking: (Liaison with others, type and level of communications.)Work directly with other team members to provide quality customer service for patients and customers.Facilitates effective communication with referral sources, physicians and healthcare staffBudget & Resource Management: (Scope of budget authority, program funding types and guidelines, forecasting, FTE resources) Complete only if position is responsible for budget and FTE resources.QualificationsBehaviorsPreferredFunctional Expert: Considered a thought leader on a subjectLeader: Inspires teammates to follow themTeam Player: Works well as a member of a groupMotivationsPreferredSelf-Starter: Inspired to perform without outside helpWork-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of workLicenses & CertificationsRequiredRegistered NurseEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.