Team Supervisor (MA)The Team Supervisor plays a critical leadership role within the clinical team by directly overseeing the daily operations of an assigned primary care team. This position is responsible for managing the patient flow thru the pod, ensuring high quality/safe patient care, efficient and optimal staff performance, and high levels of patient satisfaction. The Team Supervisor serves as a first line supervisor for care team staff, providing guidance, training, performance feedback, and support to maintain a collaborative and patient focused environment.A.
Pod Coordinator 55%Oversee day to day operations of the care team, maintaining an efficient and successful flowProvides direct backup to medical assistantsTroubleshoot issues that impact efficiency, patient satisfaction, or staff workflowAct as a liaison between providers, supervised care team staff, and other care team staff to facilitate communication and cross clinic collaboration and coordinationEncourage open communication and conflict resolutionServe as a point person in onbarding and training processes with new staff and studentsEnsure program compliance guidelines, contract/grant requirements and/or accreditation standards are met.Ensure program, and agency policies and procedures are being followed.Oversee and ensure accurate and timely documentation, data input and utilization of medical records systemsKeep immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problemsEnsure clinical quality standards are being met, while maintaining active quality improvement processes, and a focus on clinical quality and patient satisfactionEnsure a culture of safetyWorks with team as a working supervisor in the pod to ensure above goalsB. Pod Supervisor 45%Recruit, hire, orient, evaluate, counsel, coach and retain program staffConduct regular check-ins, performance evaluations, and coaching sessionsCoordinate care team members schedules, breaks, and coverage to ensure appropriate staffing levelsDirectly supervise medical assistantsFoster a positive, respectful, and team-oriented culture within the care teamWork closely with other RiverStone Health staff and participate in team meetings to develop plans and ideas for program expansion, delivery and quality improvement initiativesNon-Essential Functions/Other duties as assigned ?5%Perform other duties as assigned in support of the RiverStone's mission and goals.Minimum QualificationsHigh School diploma or equivalentMinimum 3 years clinical experience in an outpatient care setting, preferably with a focus on primary careLeadership experienceAny combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.Preferred Qualifications:Experience working with underserved populationExperience working in a customer service environmentCertificates, Licenses, Registrations:MA CertificationBLS and CPR CertificationKnowledge, Skills, and Abilities:Computer literacy, including Excel, Outlook, Word and systems to maintain electronic medical recordsKnowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.Customer Service Excellence:Doing things right the first timeMaking people feel welcomeShowing respect for each customerAnticipating customer needs and concernsKeeping customers informedHelping and going the extra mileResponding quicklyProtecting privacy and confidentialityDemonstrating proper telephone etiquetteTaking responsibility for handling complaintsBeing professionalTaking ownership of your attitude toward Service Excellence.Supervision:1-7 FTEPhysical Demands and Working Conditions:Work is mainly performed in a clinic setting.Standing, bending, sitting, lifting required.Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements. Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.Freedom to Act & Decision Making:Work is structured by public health regulations and established medical practices.Decisions directly affect the quality of services provided to the public.Supervised by Program Manager.Has someone readily available to ask questions if needed.Communications & Networking:Work directly with other team members to provide quality customer service for patients and customers.Facilitates effective communication with referral sources, physicians and healthcare staffBudget & Resource Management:NAQualificationsBehaviorsPreferredDedicated: Devoted to a task or purpose with loyalty or integrityTeam Player : Works well as a member of a groupLeader : Inspires teammates to follow themMotivationsPreferredPeer Recognition : Inspired to perform well by the praise of coworkersAbility to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organizationWork-Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of workEducationRequiredHigh School or better.Licenses & CertificationsRequiredCert Medical AssistantEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.
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