Staples is business to business. You're what binds us together.
At Staples, our Sales Engineering team plays a critical role in delivering a seamless onboarding experience for our most complex and strategic customers. As a Team Manager, Sales Engineering, you’ll lead a talented team who bring innovative solutions to life—helping customers realize value quickly while enabling our sales teams to focus on growth. This is a highly visible leadership role where your impact will be felt across Customer Success, Sales, and the broader business.
What you’ll be doing
- Lead, coach, and develop a team responsible for onboarding complex, enterprise, and strategic customers
- Oversee end-to-end onboarding projects to ensure a positive, consistent customer experience
- Partner closely with Sales leaders and Business Development teams
- Manage team workload, priorities, and metrics
- Act as escalation point for complex customer issues
- Lead change management within go-to-market models
- Use data to identify trends, coaching, and process improvements
- Design scalable onboarding solutions
- Balance customer satisfaction with operational efficiency
What you bring to the table
- Strong people leadership and coaching skills
- Ability to influence cross-functional partners
- Customer-first mindset
- Comfort leading through change
- Strong communication and analytical skills
- Passion for operational excellence and growth
- Ability to create an environment of associate growth and development
Basic Qualifications
- 4+ years in management or project management
- Proven leadership and coaching skills
- Experience leading onboarding or customer success programs
- Proficiency in Microsoft Outlook, Excel, and Word
- Experience using performance metrics
- Ability to travel as needed
Preferred Qualifications
- Bachelor’s degree
- Experience with enterprise or mid-market customers
- Background in Sales or Customer Success
- Knowledge of set up system, Sunrise, third party punchouts, and test environments strongly preferred
- Understanding of procurement and integration standards including: cXML, EDI, OCI, Purchase Orders (PO), Purchase Order Responses (POR), Advanced Ship Notices (ASN), and e-invoicing
- Experience partnering with technical or IT teams in large, matrixed organizations
Why This Role Matters:
- The Sales Engineering team represents the front door of the Staples Business experience. How customers are onboarded has a direct impact on retention, growth, and long-term partnership.
- This role offers the opportunity to lead a critical team supporting enterprise customers and contribute to a capability that continues to grow in importance across B2B organizations.
We Offer
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more