To enhance customer relationships and drive commercial growth, the full-time Advanced Tax Services Representative will manage client tax initiatives, conduct health assessments, and deliver training on tax filing responsibilities while focusing on customer satisfaction and retention. Key responsibilities Drive customer satisfaction by creating tailored tax initiatives and providing training on payroll tax processes Conduct health assessments of clients' tax profiles and develop remediation plans for controllable issues Act as a point of contact for customer escalations, improving service delivery and overall client experience Required qualifications Bachelor's degree plus three to five years of related experience, or a Master's degree plus three or more years of experience, or equivalent education and experience Strong relationship management and project management expertise In-depth understanding of payroll tax filing processes and Dayforce products Excellent communication and leadership skills with the ability to influence internal partners Proven negotiation and consultative skills