Tax Preparer, Client Services

WHY JOIN TAXRISE?

At TaxRise, we don’t just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients.
Join us and make a tangible difference in people’s lives while growing your career with a team that values your contributions.
ABOUT THE ROLE

The

Tax Preparer, Client Services /

Tax Preparation Account Manager

is an experienced, client-facing role responsible for ensuring tax files are complete, accurate, and fully prepared for submission by our licensed Tax Preparers. This role serves as a critical quality and readiness checkpoint within the tax preparation workflow.
You will independently review client tax documentation, identify gaps or inconsistencies, and proactively engage with clients to obtain missing information. Once files are deemed complete, you will advance cases to a “preparer-ready” stage, enabling efficient and timely filing.
This role requires sound tax knowledge, excellent client communication skills, and the ability to manage a caseload with minimal oversight.
Location Requirement:

This is a remote position, and we are only considering candidates who currently reside in Arizona (AZ).
HOW YOU’LL BE REWARDED

At TaxRise, Inc., we believe in rewarding expertise and performance. Team members in this role receive competitive hourly pay plus a monthly bonus tied to productivity, accuracy, and case progression.
Base Pay:

$21.00 – $25.00 per hour (full-time, 40 hours per week). Occasional overtime may be required based on business needs.
Monthly Bonus:

Average bonus potential of $1,500 – $2,500
WHAT YOU’LL DO

Review and validate client tax documentation, including W-2s, 1099s, prior-year returns, IRS notices, business income records, and asset or property sale documents
Assess file completeness and readiness for tax preparation, ensuring all required documentation is present and accurate
Proactively contact clients via phone, email, and CRM tasks to request missing or incomplete information
Serve as a trusted point of contact for clients during the documentation and readiness phase
Clearly explain documentation requirements, timelines, and next steps using client-friendly language
Maintain detailed and accurate case notes, document tracking, and follow-up activity within the CRM
Manage a dedicated caseload while meeting quality, timeliness, and productivity expectations
Work closely with Tax Preparers to support efficient preparation and filing of returns by delivering complete, well-organized, and accurate files
Escalate complex or unusual tax scenarios to leadership or licensed preparers when appropriate
WHAT YOU’LL NEED TO HAVE

Active CTEC registration or PTIN/CAF number
At least 1 year of hands-on tax preparation or tax documentation review experience
Strong working knowledge of common tax forms (W-2s, 1099s, prior-year returns, IRS notices)
Experience supporting self-employed individuals, business owners, or clients with property or asset sales is strongly preferred
Excellent attention to detail and ability to identify missing or inconsistent tax information
Professional, confident verbal and written communication skills
Ability to manage multiple cases in a fast-paced, deadline-driven environment
Comfort using CRM systems and document management tools
Client-first mindset with the ability to balance empathy and accountability
Note: This role does

not

prepare or file tax returns.
WHAT WE OFFER
We believe in taking care of our team so they can take care of our clients. Here’s what you can expect as part of the TaxRise family:
Medical, Dental, and Vision Insurance (starting after 60 days)
Paid Time Off
401(k) retirement plan with company match
Professional Development Program to support your growth
Access to our on-site gym and gaming lounge
Catered team lunches every Friday
Fun and energizing quarterly company outings
ABOUT US
At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and thats the driving force behind everything we do.
When you join us, youre not just becoming part of a company; youre joining a movement. Were a team that thrives on celebrating successes and making a genuine impact on peoples lives.
Were proud to be the fastest-growing company in our industry, and were on the lookout for exceptional individuals to help us continue our journey of transformation.
If youre ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that’s reshaping the future of tax resolution.
OUR COMMITMENT
At TaxRise, we’re proud to be an equal opportunity employer. We know that a world-class culture stems from the diversity and talent of our team. We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable law.
TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know.
California Applicants:

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