Tax preparer 2027 / Customer Service

Responsive Recruiter

Jackson Hewitt Tax Service is hiring Customer Service Associates for the 2027 tax season in the Ahawatukee, Phoenix, Scottsdale & Chandler area!

Come be part of our team making an impact on thousands of people navigating the challenges of filing taxes. Our mission is to make taxes easy!

Are you:

• A stay-at-home parent looking for full-time or part-time work?
• Able to work flexible hours?
• A veteran or military member transitioning from the service?
• Retired and want to continue to make an impact?
• A gig worker or looking to add a second income?
• Part of a military family that moves often?

We'd love to have you!

Responsibilities:

• Complete our online Jackson Hewitt Tax School and training
• Conduct face-to-face tax interviews with clients
• Provide expert explanation, preparation, and completion of accurate tax-related forms for clients - including multi-year, multi-state, and year-end tax forms
• Provide clients with IRS audit support, complete E-filing, obtain signatures, and e-file these forms to IRS and state agencies
• Collect and process client tax payments while ensuring timely tax return deposits
• Answer tax questions and advise clients on future tax planning
• Support office priorities through teamwork and collaboration with others

Requirements:

• 2+ years customer service experience • High school diploma or equivalent • Excellent communication and interpersonal skills • Ability to work in a fast-paced, high volume retail environment • Bilingual Spanish is a plus • Basic knowledge of computer functions, including setup of office computer systems and the ability to troubleshoot issues

We offer:

• Flexible scheduling options with weekday, weekend, full time, or part time schedules

Compensation: $17.00 - $18.00 per hour