Tax Filing Operations Services Manager (Canada)Oversee and manage the daily administration of tax filing delivery for assigned legal entities including distributions of tax remittances according to tax jurisdiction guidelines. Manage client delivery across Tax filing Shared Services, directly and indirectly through team colleagues. Proactively manage client accounts to mitigate client escalations.
Responsible for developing colleagues in both tax filing knowledge and client facing delivery.Duties include, but are not limited to, the following:Oversee overall client delivery and satisfaction in Canadian tax filing servicesAct as primary point of contact for client escalations; resolve issues with urgency and accuracyRespond to client communications and escalate complex issues when neededEnsure timely, accurate communication to clients and internal Strada teamsRepresent Tax Filing Shared Services (TFSS) in client meetings, providing updates and education on processes and policiesLiaise with clients and internal payroll teams on tax filing mattersEducate clients and provide subject matter expertise in Canadian payroll tax filingMentor, coach, and manage team members; support performance and accountabilityCoordinate and deliver training for new hires and new processesLead or support the development, maintenance, and communication of SOPsSupport day-to-day tax filing operations, including oversight of third-party suppliersApprove and manage task checklists; monitor the checklist queueCoordinate and support interface testing and implementation for updates and new clientsPerform variance analysis; escalate or investigate as neededReview and validate bank setups to ensure proper processing of paymentsTrack and communicate "Applied for" statuses for agency registrationsProvide clients with penalty and interest reports as neededMonitor tasks and audit outputs to identify trends and improvement opportunitiesLead and support implementation of process improvementsConduct and communicate Root Cause Analyses (RCA); support downstream corrective actionsUse metrics to track performance, identify gaps, and drive continuous improvementResearch and support resolution of compliance and regulatory issuesPromote tax filing best practices and ensure alignment with the team's point of viewApply strong tax knowledge and problem-solving skills across all responsibilitiesEducation and ExperienceHigh school diploma required; relevant work experience required5+ years in Canadian payroll tax filing3+ years people management experience2+ years client interaction and relationship management2+ years experience with payroll tax filing software (MasterTax preferred)Strong knowledge of payroll, tax, and CRA regulationsAdvanced understanding of regulatory and legislative guidelinesExcellent verbal and written communication skillsStrong computer and technical skillsLocation: Remote US or CanadaWe offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.
You will be notified during the hiring process which checks are required by the position.Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship.
Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.Strada provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Strada is committed to a diverse workforce and is an affirmative action employer.