Tasting Room Host

Host - District WineryDistrict Winery is a people-first organization. We are a boutique urban winery that prides ourselves in providing high touch hospitality experiences both for our colleagues and our guests. We believe in seasonality, relevancy, authenticity, and soulful hospitality. We believe in the beauty of expertly crafted wines and how they pair with delicious food.We are searching for team members who are committed to working as hospitality professionals. People who deeply care about creating a friendly, warm experience for our guests. People who live and breathe passion for food and wine. People that love to learn, share, and tell others about their stories and adventures. If you have the same passion for people, good food, and great wine, then we want you to join our team!Hosts are responsible for greeting guests, taking reservations, answering questions, managing wait times, and escorting guests to the dining and bar areas. At all times, hosts are expected to be attentive to guests' needs, make them feel welcome, comfortable, important and relaxed. Hosts know their demeanor and actions represent the winery and they are to provide a quality experience for guests. Hosts work in close collaboration with colleagues and must adhere to established health and safety standards. Hosts help maintain the cleanliness, presentation and ambiance of the winery and restrooms, which is an integral part of the guests' experience. Hosts are also expected to work coat check shifts for private events.Guest Engagement & Hospitality:Greet guests as soon as they enter the wineryManage the flow of guests in the seating to ensure even workloads for Tasting Room staffProvide guests with accurate wait time estimates during busy periodsAddress guest concerns promptly, politely and positivelyContribute to event growth by creating goodwill with guestsHave a high level understanding of the food and beverage menusBe comfortable with extreme weather during service of outside dining areasEvent Space Readiness & Maintenance:Maintain a neat, organized front-of-house environmentAssist with opening/closing tasks and side work as needed, including polishing glassware and silverware and folding napkinsPerform light housekeeping duties such as cleaning windows and restroomsTeam Support:Attend meetings and trainings as requested, including pre-shift meetingsAssist with training and mentoring of new staffGuest Relations & Administrative Duties:Answer phones and schedule small party reservationsDirect large party reservations to the Manager on dutyManage coat check for large scale events and weddingsOther duties as requiredQualifications:Experience with reservation systems is required (Open Table, Resy, etc)Prior customer service or server experience preferredKnowledge of Aloha POS preferredFood and wine knowledge preferredProficient in EnglishEssential Duties:Flexible schedule with all nights and weekends availableAble to independently lift up to 50lbs for an extended period of timeMust be able to walk and/or stand for 8-10 hours per dayHand-eye coordinationReaching, bending twisting, stoopingPushing and PullingLifting overheadMust be able to climb stairs in venue that have multiple levelsSchedule:Part TimeEvening availability is requiredDistrict Winery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.