Tapestry Director, Retail Operations-Omni

Key Responsibilities

• Develop and execute the store operations strategy in alignment with company objectives, brand priorities, and business needs.
• Lead operational planning and execution for key initiatives, ensuring stores receive clear, streamlined, and actionable direction.
• Implement, train, and maintain the integrity of technical impact projects, including point-of-sale systems and other store‑facing tools.
• Drive adoption of new tools, technologies, and operating models that improve store execution and enhance the customer experience.
• Partner with Store Leadership, Merchandising, Visual Merchandising, Asset Protection, HR, Finance, IT, Supply Chain, and Marketing to support seamless store execution.
• Own operational communications, calendars, policies, procedures, and governance to ensure alignment across the business.
• Analyze operational and financial performance to improve labor productivity, expense management, and store efficiency.
• Lead workforce productivity initiatives, including labor optimization, scheduling, and operational standards.
• Anticipate operational challenges, identify root causes, and proactively recommend practical solutions.
• Lead crisis management and business continuity planning for store operations.
• Build, develop, and lead a high‑performing Store Operations team that fosters accountability, collaboration, and continuous improvement.

Qualifications

• 8+ years of progressive retail leadership experience in Store Operations, Field Leadership, Retail Strategy, or a related function.
• Proven ability to lead enterprise‑wide operational initiatives across a multi‑unit retail organization.
• Strong knowledge of retail systems, infrastructure, technology processes, and systems interfaces.
• Strong financial, analytical, planning, organizational, and problem‑solving skills, with the ability to translate data into action.
• Excellent communication, interpersonal, project management, and change management skills.
• Demonstrated ability to lead cross‑functional partnerships, influence without direct authority, and prioritize complex projects.
• Experience implementing operational technologies, productivity solutions, and process improvements.
• Proficiency with Microsoft Office, including advanced Excel aptitude.
• Ability to manage multiple priorities with minimal supervision while consistently demonstrating diplomacy and poise.

Leadership Competencies

• Strategic thinker with a bias for action.
• Customer‑obsessed decision maker.
• Operational excellence mindset with the ability to simplify complexity.
• Builds high‑performing teams and drives accountability.
• Influences effectively across functions and leads change with agility.
• Uses data to make decisions and continuously improve how work gets done.

Our Competencies for All Employees

• Courage – Provides current, direct, complete, and actionable feedback; faces up to people problems quickly and directly; not afraid to take negative action when necessary.
• Creativity – Generates new and unique ideas; connects previously unrelated concepts; original and value‑added in brainstorming settings.
• Customer Focus – Dedicated to meeting expectations and requirements of internal and external customers; uses first‑hand customer information for improvements; establishes and maintains effective relationships.
• Dealing with Ambiguity – Effectively copes with change; shifts gears comfortably; decides and acts without the full picture; handles risk and uncertainty.
• Drive for Results – Exceeds goals consistently; bottom‑line oriented; pushes self and others for results.
• Interpersonal Savvy – Relates well to all kinds of people; builds appropriate rapport; uses diplomacy and tact; diffuses high‑tension situations comfortably.
• Learning on the Fly – Learns quickly when facing new problems; thrives on change; analyzes successes and failures for improvement; experiments to find solutions.

Our Competencies for All People Managers

• Strategic Agility – Sees ahead clearly; anticipates future consequences; broad knowledge and perspective; future‑oriented; paints credible pictures and visions of possibilities.
• Developing Direct Reports and Others – Provides challenging tasks; holds development discussions; aware of each person’s career goals; constructs compelling development plans; pushes people to accept developmental moves.
• Building Effective Teams – Blends people into teams; creates strong morale and spirit; shares wins and fosters open dialogue; defines success in terms of the whole team; creates belonging.

Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at or

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(K)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance