Talent Acquisition SpecialistAt Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals.
Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.We get you further, faster.Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow.On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.Customers Bank 5 Core Values are:Entrepreneurial MindsetCustomer SuccessPersonal IntegrityOn the Job ExcellenceTeamworkIt is a culture that values transparency, healthy debate, and peer accountability.
Success within the People Experience Team (PXT) requires comfort operating in an environment where standards are high, feedback is direct, and ownership is expected.The Talent Acquisition Specialist is a high-performing individual contributor responsible for delivering enterprise-wide full life cycle recruitment in a highly regulated, dynamic, entrepreneurial, fast paced environment.Success in this role requires:Ownership of hiring outcomes within assigned portfoliosStrong collaboration with hiring managers and PXT partnersProactive sourcing and pipeline developmentData-informed decision-makingA team-first mindset and willingness to continuously improveYou will own hiring outcomes across critical business areas while also helping shape talent acquisition strategy, workforce planning, and recruiting infrastructure.Talent Ownership & ExecutionOwn full lifecycle recruiting for complex, high-impact rolesDeliver high-quality hires in competitive, niche talent marketsBuild deep pipelines for recurring and business-critical rolesTalent Strategy & Workforce PlanningPartner with leadership to translate business goals into hiring strategies and plansIdentify talent gaps and build forward-looking pipeline strategiesContribute to resource planning, hiring forecasts, and related process frameworksMarket Intelligence & InfluenceAdvise leaders on talent availability, compensation, and competitive dynamicsPush back when needed to drive better hiring decisions, not just faster onesData & PerformanceOwn and evolve recruiting metrics (quality of hire, time-to-fill, pipeline health, source effectiveness)Use data to identify bottlenecks and continuously improve outcomesBuild dashboards and insights to inform executive decision-makingTechnology & AI EnablementResearch, evaluate and recommend AI-enabled recruiting tools and workflowsLeverage AI and data to improve sourcing precision, speed, and candidate qualityEstablish best practices for ethical, compliant, and effective AI usage in hiringWhat do you need?8+ years of full lifecycle recruiting experience in high-growth, complex environmentsProven success hiring technical and specialized talent, at all levelsAdvanced sourcing and talent mapping capabilitiesData-driven mindset with ability to turn insights into actionExperience influencing stakeholders, at all levels, and driving alignmentExperience with modern ATS platforms (Workday preferred)Who You AreOwner – you take responsibility for outcomes, not activityLow ego, high impact – you influence through credibility, not titleBuilder – you create structure where none existsResilient – you navigate ambiguity and push through obstaclesDirect – you give and receive feedback in a high-performance cultureTechnology SkillsExperience with Workday Recruiting or similar applicant tracking systems.Proficient/Advanced skills in Microsoft Office (Word, Excel, PowerPoint).Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.We also provide "reasonable accommodations", upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.Diversity Statement:At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success.
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