Talent Acquisition & Enablement Manager

SERVPRO Team Shaw — Ranked #4 Fastest-Growing Mid-Market Company in North Texas by the Dallas Business Journal, #60 Fastest Growing Restoration/Construction Company by Inc 5000 in the Country. SERVPRO Team Shaw is one of the largest and fastest-growing SERVPRO franchises in Texas, expanding from one location in 2019 to over 33 locations today. Our explosive growth has been fueled by a commitment to excellence, teamwork, and delivering the best possible experience to our customers.

We are a full turnkey provider, offering Water and Fire Emergency Services, Contents Management and Storage, Textile Cleaning, and Reconstruction. As our commercial division continues to expand, we’re seeking a Commercial Account Manager who thrives in a fast-moving, high-performance environment and enjoys staying busy solving problems, and driving projects forward. The ideal candidate is competitive, proactive, organized, and energized by juggling multiple priorities while delivering exceptional service.

Position Overview

We are seeking a hands-on Talent Acquisition & Enablement Manager to own recruiting, coordinate consistent employee onboarding, and build repeatable training programs—including sales enablement. This is not a purely administrative HR or recruiting role. The right candidate will actively source talent, facilitate training, organize process documentation, and help new hires become productive quickly.

Key Responsibilities

• Manage full-cycle recruiting for sales, operations, project management, administration, and leadership positions.
• Partner with hiring managers on role requirements, staffing plans, interviews, and candidate selection.
• Own job postings, proactive sourcing, screening, candidate communication, and recruiting pipelines.
• Track time-to-fill, candidate conversion, hiring sources, and hiring-manager feedback.
• Build consistent companywide orientation and role-specific 30-, 60-, and 90-day onboarding plans.
• Coordinate with HR, IT, and department leaders to ensure systems access, training schedules, and clear expectations.
• Conduct new-hire check-ins and maintain onboarding completion records.
• Improve time-to-productivity and consistency across locations.

Training & Process Development

• Work with department owners to turn approved SOPs and workflows into teachable materials.
• Coordinate and facilitate training on systems, customer service, operational processes, and job documentation.
• Maintain a centralized training library, training calendar, attendance, and completion tracking.
• Identify training gaps and coordinate refreshers when processes or tools change.
• Partner with the VP of Sales & Marketing to structure sales onboarding and recurring training.
• Assist in teaching Team Shaw sales processes, CRM expectations, account management, documentation, and operational handoffs.
• Develop playbooks, onboarding guides, presentations, role-play exercises, and competency checklists.
• Coordinate service-line training for mitigation, reconstruction, contents, and plumbing.
• Track sales-training milestones; sales leadership retains responsibility for coaching, performance, and revenue results.

Engagement, Reporting & Accountability

• Gather new-hire feedback and recommend improvements to retention and employee experience.
• Maintain a recruiting, onboarding, and training scorecard for leadership.
• Report on time-to-fill, onboarding completion, 30/60/90-day retention, training completion, and employee readiness.

Qualifications

Required

• 4+ years of experience spanning recruiting, talent acquisition, training, or employee development.
• Demonstrated full-cycle recruiting and structured onboarding experience.
• Ability to facilitate training, build practical materials, and manage several workstreams simultaneously.
• Strong written and verbal communication, project management, follow-through, and stakeholder coordination.
• Comfort with applicant tracking systems, HR platforms, presentations, and digital training tools.

Preferred

• Restoration, construction, plumbing, home services, or field-service industry experience.
• Sales onboarding or sales enablement experience; familiarity with CRM and learning management systems.
• Experience supporting multi-location businesses and documenting SOPs; familiarity with EOS.

• Competitive base salary with performance-based bonuses.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and company holidays.
• Ongoing training and professional development opportunities.
• Supportive, growth-oriented company culture that values hard work and innovation.

SERVPRO Team Shaw is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. This is a full-time, at-will position. Employment may be terminated by either party at any time, with or without cause or notice. This posting does not constitute a contract of employment or a guarantee of continued employment. All offers of employment are contingent upon the successful completion of a background check, subject to applicable law, and verification of eligibility to work in the United States as required by federal law (Form I-9). All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, LLC, the Franchisor, in any manner whatsoever.