Engineer-Technical Support / Technical Consulting Engineer
Work from home until June. Engineer-Technical Support for TECHNICAL CONSULTING ENGINEER. Customer Delivery RTP, NC Onsite only after COVID Expected duration: 18 months with opportunity to go perm over time Interview method: 1st/2nd round - WebEx with video
Role & Responsibilities:
Provides second/third level technical support on a worldwide basis via phone, email, web, and remote access for AAA products, protocols, and solutions. Working knowledge of Networking industry, products, and protocols. Crisis management skills and ability to handle critical customer issues/problems. Works on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors.
Minimum Requirements:
- Bachelor or Master degree in Engineering (Telecommunications Engineering, Computer Science, Electrical Engineering, or equivalent).
- 2+ years of experience in designing, deploying, configuring, supporting, troubleshooting, and debugging networks (direct customer support experience).
- Good technical foundation in networking (CCNA equivalent level or above) is required.
- Knowledge of basic Routing and Switching and Wireless Lan Controllers.
- Knowledge of Cisco network security products, protocols, and solutions such as Identity Service Engine (Client), Trust Sec, Radius, EAP, and TACACS.
- Strong communication skills, both oral and written.
- Good analytical skills.
- Ability to work independently.
- You're passionate about and have the ability to learn and work in a multicultural team environment.
- You're motivated by a service excellence attitude.
- You drive to achieve goals with limited supervision.
Desired Skills:
Knowledge of Cisco network security products, protocols, and solutions such as Identity Service Engine (Client), Trust Sec, Radius, EAP, and TACACS. Knowledge of basic Routing and Switching and Wireless Lan Controllers. Certification: Cisco CCNA R&S, CCNA Security, CCNP Security, or CCIE security Programming skills: Python, Java, Linux