Supporting the Columbia, MO office in a full-time capacity, the T3 Technology Support Associate I will provide exceptional service and support to internal and external customers through various communication channels while managing technical inquiries related to the T3 Platform. Key responsibilities Deliver excellent customer service by responding to inquiries via phone, chat, and email in a timely and professional manner Establish and maintain professional relationships with customers and co-workers to facilitate effective support Utilize product knowledge to troubleshoot and provide technical support for the T3 Platform Required qualifications High school diploma required; Associate's Degree or higher preferred At least 3 years of experience in a customer service role, preferably in a contact center or multi-channel communication environment Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive Strong organizational skills with the ability to multi-task and adapt to changing environments A passion for helping others and delivering exceptional customer experiences