Systems Support Technician ISystems Support Technician 1 provides technical support for end users, handling help desk tickets, troubleshooting issues, and ensuring prompt resolution of technical problems.
The role involves a mix of desk-side assistance, system maintenance, and hardware/software configuration to ensure smooth system operations across various end-user environments.Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Responds to calls and inquiries from computer system end users, providing technical assistance and troubleshooting a variety of hardware, software, and peripheral issues.Offers desk-side support to users, ensuring issues are resolved efficiently and effectively.Enters, tracks, and manages all help desk tickets in the problem tracking application, ensuring follow-ups are conducted in a timely manner to ensure successful problem resolution and user satisfaction.Configures, installs, maintains, and replaces end-user hardware and software as needed, working with various types of equipment.Performs basic repairs on hardware or coordinates repairs through appropriate vendors.Assists in asset management, ensuring proper documentation and timely replacement of hardware as necessary.Handles system maintenance tasks such as monitoring disk usage, performing system backups, and ensuring smooth operation of computer equipment.Provides support for third-party applications, including but not limited to MS Office Suite, Windows OS, remote access, printers, and peripherals.Maintains security awareness to identify and mitigate common cybersecurity risks (e.g., phishing, malware).Ensures safe internet practices for users, educating them on safe browsing habits.Strong technical troubleshooting skills and attention to detail.Excellent communication and interpersonal skills.Ability to work independently or as part of a team in a fast-paced environment.Strong organizational and time management skills, with the ability to manage multiple priorities effectively.Medium-duty physical requirements, including the ability to lift up to 50 pounds occasionally, 30 pounds frequently, and 10 pounds constantly to move objects.Pay Range $23.61 — $35.42 USDLuminis Health Benefits Overview: • Medical, Dental, and Vision Insurance • Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year) • Paid Time Off • Tuition Assistance Benefits • Employee Referral Bonus Program • Paid Holidays, Disability, and Life/AD&D for full-time employees • Wellness Programs • Employee Assistance Programs and more *Benefit offerings based on employment status