Systems Support SpecialistFirst Internet Bank of Indiana Fishers - Fishers, IN 46038Position DetailsAbout the Position:As the Systems Support Specialist, you will provide tier 1 support to the Bank's operations, with an emphasis on internal customer support. The primary responsibility of your position will be to provide great customer service to the Bank's local and remote employees with installation, troubleshooting, and maintenance of workstations and applications. This is a highly visible position and requires the ability to interact with all levels of the organization.What You Will Do:Perform hardware and software installationIdentify, recommend, and perform hardware/software upgrades and/or replacement.Perform regular maintenance for workstations, including system configuration updates, firmware updates, and software patching to maintain a cohesive environmentDevelop and/or maintain procedures and processes as necessaryPerform and report on software and hardware asset inventoryProvide IT support to internal customers including, but not limited to, support for equipment, connectivity, and business functionsRespond to issues, document corrective actions, and escalate as needed in the Bank's ticket tracking systemAssist with training, deployment, and updates of IT systemsIdentify ongoing customer issues and recommended resolutionsPerform other duties as assignedWhat We're Looking For:Minimum one year of IT Help Desk technical experiencePrevious experience connecting PCs to networks including cablingPrevious experience with Windows 11 in a Windows domain managed environmentPrevious experience troubleshooting PC issues in a business environmentPrevious experience maintaining OS and Software patches in a Windows domain managed environmentMust be able to demonstrate knowledge and understanding of Microsoft desktop operating systems and Office applicationsInterpersonal skills to interact positively and effectively with team members and all levels of business users and managementCommunication skills to effectively work with non-technical people on technical issuesInitiative and ability to work under limited supervision with attention to detailProblem resolution skills and ability to follow through the resolution cycleOrganizational skills to manage multiple tasks and deadlinesDrive to learn new technologies and skill setsExperience with deploying and maintaining workstation images desired but not requiredExperience with configuration and patch management software desired but not requiredExperience with PowerShell or other scripting automation methods desired but not requiredWorking Conditions/Demands:Professional office setting.Primarily sedentary position requiring long periods of time working at a computer.Must be able to move throughout the office and buildings to obtain or relay information.Must be able to perform the essential functions of the position with or without reasonable accommodation.Able to position self to maintain computers or other IT equipment, including under the desks and in the server closetFrequently moves equipment weighing up to 25 poundsOther common parameters entail climbing stairs, walking, reaching, squatting, crawling, or kneelingMore about First Internet BankWhy Join Us?At First Internet Bank, our workplace is built around people.
Guided by four core competencies—Collaborate to Win, Adapt with Agility, Decide for Impact, and Put People First—we've created an environment where individuals feel empowered, supported, and inspired to do their best work. This commitment to collaboration and growth has earned meaningful recognition, including being named a Top Workplace multiple times and one of the Best Banks to Work For. We're proud of these honors because they reflect what matters most to us: our team.This culture comes to life at our 175,000?square?foot headquarters in downtown Fishers, designed with our people in mind.
Inside, you'll find thoughtfully designed workspaces, an onsite fitness center and The Backyard, our 18,000?square?foot open?air deck with fire pits, covered pergolas, a waterfall, and plenty of greenery for stepping away and recharging. Add free snacks, soft drinks, beer on tap, unlimited volunteer time off, continuous education opportunities for development and regular team events, and you'll find plenty of ways we support connection and a great workday.Our benefits package includes the following and so much more:Medical, Dental, and Vision Insurance for Full-Time employees - Eligibility begins on day one of employment401(k) Retirement Plan with Generous Match for Full-Time and Part-Time employees - Eligibility begins on day one of employmentProfessional Development ReimbursementAt Least 3 Weeks Paid Vacation Annually - For New Employees, Paid Vacation is Adjusted Based on Start DateEleven Paid HolidaysPaid Volunteer TimeAnnual First Internet Bank-branded merchandise allowanceEqual Opportunity Employer - Women, Minorities, Veterans and Individuals with Disabilities