Systems Support EngineerWe are seeking a Systems Support Engineer to provide postdelivery support for complex, custom test systems. In this role, you will handle technical support requests, troubleshoot unexpected system behaviors, and coordinate resolution efforts across engineering teams and with the customer. You will be the voice of the customer, ensuring their needs, technical feedback, and insights help drive continuous improvement across the organization.
This role requires strong problem-solving skills, technical expertise across hardware and software, and the ability to operate independently in fast paced, customer facing environments.Support site acceptance testing, commissioning, training, and startup activitiesServe as the voice of the customer, communicating issues and insights to product and business teamsProvide first-line technical support, coaching, and training to customer personnelOwn issues through resolution: troubleshoot, reproduce, document, and coordinate cross-functional supportParticipate in engineering project meetings, providing design-for-serviceability feedbackMaintain accurate system documentation and reportingSupport on-site service, repair, and installation of company systems and productsParticipate in customer installation and training programs as neededDeliver post-deployment consulting to maximize system uptime and usage effectivenessBachelor's or master's degree in computer engineering, Computer Science, Information Systems, Systems Engineering, Electrical Engineering, or equivalent experience7+ years of relevant industry experience, including customer-facing rolesDoD Secret Clearance or ability to obtain oneStrong understanding of test engineering, electronics, and computer architecturesExperience with high-level programming languages (LabVIEW, TestStand, C/C++/C#)Ability to lift/pull up to 40 lbs. of test equipmentExperience developing automated test software using PXI chassis, and interfacing with:Analog & digital I/O cardsDMMs, oscilloscopesNI switching and signal routingDAQ systems, power suppliesRF analyzers and power sensorsKnowledge of hardware interfaces (GPIB, USB, Ethernet, serial protocols)Understanding of measurement error sourcesSelection of proper test & measurement instrumentationAbility to interpret schematics and wiring diagramsHardware/software system integration experienceBill of Materials (BOM) creation and reviewFamiliarity with CAD and PCB design toolsStatistical data analysis (Cp, Cpk, GR&R)Cable harness designComfortable working across varied teams: technicians, engineers, program managersExperience with TesteractExperience with SystemLinkBackground in the defense industryCross-platform (Windows/Linux) development experienceNI LabVIEW CertificationTraining Period (First 2–3 Months)70% on-site in Austin, TX (onboarding, STE design/build)30% remote (Teams meetings, NI tool training, customer introductions)On-Site Support Period (12–18 Months, with possible extension)80% on-site in Huntsville, AL at the customer facility20% remote and/or travel to Austin, TX for additional STE onboarding.