Systems Support AnalystThe Business Intelligence department is seeking a Systems Support Analyst to provide enterprise level on-site technical support. The Systems Support Analyst will report to the director of reporting and systems development and will be part of a team responsible for developing interactive dashboards and end-to-end process flows to support the Bloomingdales organizational needs. The ideal candidate must be self-motivated, have excellent organization and communication skills, and demonstrate curiosity and eagerness to learn.Essential Functions:Provide technical expertise and support for Business Intelligence reports & applicationsTake ownership of reported issues and see problems through to resolutionResearch, diagnose and troubleshoot customer issuesFollow standard procedures for proper escalation of unresolved issuesEnsure proper recording and closure of all issues Documentation & Knowledge-centerDocument processes, best practices and FAQsProduce technical documentation for new and existing applicationsIdentify system deficiencies or opportunities to improve the efficiency of business processesPrepare accurate and timely reportsTrack progress on application development for multiple projectsTrack and categorize callouts, resolution rate and time required for troubleshootingQualifications: Education/Experience: Bachelor's Degree and 2-5 Years' experience Communication Skills: Strong oral and written communication skills Ability to communicate technical responses to a nontechnical user-base Reasoning Ability: Strong analytical /problem solving skillsOther Skills: Working knowledge of VB, SQL, ASP, HTML Proficient in Microsoft Office Suite; must be advanced in Excel (Macros)Please provide the following details along with your resume (very important)Full Name:Current Location:Relocation:Contact number:Mail ID:Skype ID:Visa Status:SSN Number (Last four Digits):Onsite interview availability (immediate/days/weeks ):