Information Technology Support SpecialistTransform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter.Our work depends on an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone.HOW AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST WILL MAKE AN IMPACT:Provides technical support and troubleshooting to network, desktop, and/or systems hardware and softwareMay coach and provide guidance to less-experienced professionalsApplies basic diagnostic techniques to identify problems, investigate causes, and recommend solutionsProvides remote support access through desktop mirroring and other remote access applications for worldwide sitesIdentify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructureWHAT YOU'LL NEED TO SUCCEED:Required Experience: 5+ years of related experienceRequired Technical Skills: Installs, modifies, and repairs computer hardware and software both in person and using remote access toolsSecurity Clearance Level: TS/SCI w/PolyRequired Skills and Abilities: Maintains current knowledge of relevant technology as assignedLocation: On-Site in Annapolis Junction, MDCertification Required: Comp TIA Security+ - CompTIAUS Citizenship RequiredShift: Wednesday - Sunday 10pm-6amThis position is mission essential, may include work on holidays when requiredGDIT IS YOUR PLACE:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromThe likely salary range for this position is $97,750 - $132,250.
This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours: 40Travel Required: Less than 10%Telecommuting Options: Onsite Work Location: USA MD Annapolis Junction