Systems Software Engineer - Computing Services

Systems Software EngineerThe Computing Services central IT department provides services that have a strategic impact on university goals. We make service decisions based on interaction and valuable input from colleagues engaged in the education, research, and administration efforts of the university. We are a learning organization and approach successes and mistakes as a learning experience to continually cultivate a culture of intelligent risk taking. We want to hire versatile team members who are inspired and passionate about their work.

Join us and be part of a team committed to excellence, innovation, diversity, team and individual growth.The Systems Software Engineer will designs, develops, tests and maintains applications or systems programs. Gathers and provides input on functional specifications and requirements. Supports business user questions/issues regarding applications and/or systems issues and availability. Develops and maintains technical documentation.

May perform other related technical support for the department or college.Work Experience Requirements:1 - 3 years of experience in software development, systems analysis, or application supportDemonstrated experience in designing, developing, testing, and maintaining applications or systemsExperience working with functional specifications, requirements gathering, and user needs analysisHands-on experience supporting production applications, troubleshooting system issues, and resolving user-reported problemsExperience in creating and maintaining technical documentation (e.g., system design docs, user guides, SOPs)Experience working in a collaborative team environment, including cross-functional coordination with business stakeholdersFamiliarity with software development lifecycle (SDLC) methodologies (Agile, Scrum, or Waterfall)Experience with version control systems (e.g., Gitlab, Github)Experience in higher education, research administration systems, or academic IT environmentsFlexibility, excellence, and passion are vital qualities within Computing Services. Inclusion, collaboration, and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.Required Minimum Experience: 1-3 YearsProgramming in languages such as C#, JavaScript, Python or JavaDeveloping web applications with HTML, JavaScript and CSSCreating efficient queries in a relational database using SQL Experience with cloud-native data management system to connect and transfer data from diverse sources (databases, SaaS apps, IoT) into data warehouses or lakes.

(e.g., Informatica, Snowflake)Debugging and optimizing system performance using techniques specific to SaaS environmentsSupporting live/production systems and resolving incidents using incident tracking software (e.g., ServiceNow)Providing end-user technical support and issue resolutionGathering business requirements from stakeholders or users and translating requirements into functional or technical specificationsParticipating in system design discussions and solution planningJob Profile Responsibilities:Design, develop, test, and maintain software applications and systems programs to meet business and technical requirementsDevelop and maintain complex data integration systems to move data between multiple types of systems and databasesFollow established coding standards, security practices, and development proceduresPerforming unit, integration, and system testingSupporting user acceptance testing (UAT)Assist with implementation, upgrades, and patches of existing systemsGathers and provides input on functional specifications and requirementsCreating technical documentation, system diagrams, and user manualsPosition Specific Job Responsibilities:25% - Data systems and integrationsCreate and maintain data integration pipelines between systems (e.g. Informatica)Develop robust monitoring process for nightly and monthly integrations25% - Technical support for Center for Technology Transfer and Enterprise Creation (CTTEC)Configure system UI, notifications and internal workflowsDevelop custom reports and dashboards20% - System configuration in Next Generation Electronic Research Administration (Next Gen eRA)Create custom UI attributes and notificationsMeet with functional stakeholders to determine user feature requirements10% - Maintaining legacy modulesCreate custom UI attributes, notifications and workflowsMeet with functional stakeholders to determine user feature requirementsUpgrade system versions when necessary10% - Data visualization and reportingDevelop custom ETL pipelines for reporting purposes (e.g. Snowflake, Informatica)Develop custom reports in data visualization tool (e.g. PowerBI)10% - Research administration systems help desk technical point personWork directly with help desk person to efficiently triage help desk tickets.Act as technical point person to determine the appropriate solution and coordinate with other team members as necessary to quickly resolve issues.Physical and Mental Requirements:Indicate which requirements are applicable to this jobAbility to maintain composure when dealing with difficult situations and/or individualsAbility to meet deadlines, work under pressure and with frequent interruptionsAbility to pay close attention to detail; keep and maintain accurate and detailed reports and records.Ability to prioritize work and handle multiple tasks simultaneously.Ability to understand and follow directions.Ability to work well with others and/or as part of a team.Visual acuity to perform activities such as extended use of a computer monitor, extensive reading, transcribing, analyzing data and figures, visual inspection involving small defects, small parts and/or operation of machines, using measurement devices, and/or assembly of parts at distances close to the eye.Decision Making:Decisions generally affect own job or specific functional area.Working Conditions:Required to work in a normal office environment.Required to work normal business hours; evening and weekend work may occasionally be requiredAccountability :Accountable for the successful completion of individual goals and prioritiesDirection:Receives little instruction on day-to-day work and receives general instructions on new assignments.Supervision:Not responsible for supervising othersRequired Minimum Education:Bachelor's DegreeRequirements:Successful background checkA combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.